At UKIPTV.LTD, we strive to provide reliable service and customer satisfaction. Please read our refund policy carefully before purchasing any subscription.
1. 12-Hour Refund Eligibility Period
Customers may request a full refund within 12 hours of the original purchase, referred to as the “12-Hour Refund Eligibility Period.”
To request a refund, please contact our customer support team within this period and provide:
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Your order number
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Your registered email address
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The reason for your refund request
Approved refunds will be returned using the original payment method whenever possible.
2. Refund Requests After 12 Hours
Refund requests submitted after the 12-Hour Refund Eligibility Period may still be considered entirely at our discretion. However, an administration and service fee of £8.99 will be deducted from any approved refund to cover account setup, server allocation, payment processing fees, support costs, and resources already utilized.
Additionally, if the subscription has already been used, the refund amount will be calculated after deducting both the administration fee and the value of the service duration already utilized. The usage deduction will be calculated proportionally based on the selected subscription plan (1 to 12 months).
3. Additional Non-Refundable Situations
Refunds will not be granted under any circumstances in the following scenarios:
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If compensation, bonus time, free subscription extensions, credits, discounts, replacement services, or alternative access has already been provided by our support team to resolve an issue.
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If a customer accepts any form of compensation, account credit, free extension, or goodwill adjustment, the matter will be considered resolved and no refund request will be accepted thereafter.
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Delays caused by server migrations, infrastructure changes, security incidents, DDoS attacks, data recovery procedures, or emergency restoration work.
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Temporary loss of specific channels, categories, VOD content, series, catch-up services, EPG data, or regional content due to provider-side, licensing, source, or third-party changes.
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Issues resulting from ISP blocking, geo-restrictions, VPN configuration, DNS settings, firewall restrictions, or network filtering outside our control.
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Service disruptions caused by force majeure events, including but not limited to natural disasters, power outages, internet backbone failures, cyberattacks, government restrictions, or third-party service outages.
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Requests for refunds after the 12-Hour Refund Eligibility Period if the login details, activation credentials, portal access, M3U links, Xtream Codes, or MAG setup details have already been issued, delivered, and actively used to stream content.
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Failure to follow troubleshooting instructions provided by our technical support team before submitting a refund request.
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Requests made while an active support ticket, maintenance process, migration, or technical investigation is still ongoing.
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Cases where the customer refuses alternative solutions, replacement access, backup servers, or reasonable troubleshooting procedures offered by our support team.
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Service interruptions occurring during announced maintenance windows, emergency maintenance periods, server upgrades, infrastructure upgrades, or content synchronization processes.
4. Compensation Policy
In certain circumstances, and entirely at our discretion, we may offer compensation in the form of account credits, free subscription extensions, bonus access periods, replacement services, or alternative solutions.
Acceptance of such compensation constitutes full and final resolution of the reported issue. Once compensation has been accepted or applied to an account, the customer permanently waives any right to request a refund, chargeback, dispute, reversal, or additional compensation relating to the same issue.
5. Maintenance and Emergency Updates
By purchasing our services, you acknowledge and agree that maintenance, upgrades, security patches, infrastructure improvements, server migrations, application compatibility updates, emergency technical work, and system recovery procedures may occur without prior notice.
While most maintenance is completed within a few hours, certain circumstances may require additional time. Customers agree to allow up to 24–72 hours or longer when necessary for maintenance, emergency updates, migrations, compatibility fixes, security recovery, infrastructure restoration, or technical issue resolution.
These maintenance periods, emergency updates, compensation offers, service credits, bonus extensions, and technical resolution periods do not qualify for refunds, credits, chargebacks, compensation claims, subscription extensions beyond those already offered, or any form of financial reimbursement.
6. Refund Processing Time
Once approved, refunds are typically processed within 7 business days. However, depending on your bank, card provider, Revolut, PayPal, or payment processor, it may take additional time for funds to appear in your account.
7. Exceptional Cases
Refund requests submitted outside the 12-hour eligibility period may be reviewed on a case-by-case basis. Approval is not guaranteed, and any approved refund remains subject to the £8.99 administration and service fee.
8. Chargebacks and Payment Disputes
Customers are highly encouraged to contact our support team before initiating any chargeback or payment dispute.
If a chargeback or payment dispute is opened without first contacting support, UKIPTV.LTD reserves the right to suspend or permanently terminate associated accounts and services while the dispute is under review.
9. Final Decision
All refund decisions are made solely by UKIPTV.LTD. Our decision regarding refund eligibility, refund amounts, and service-related disputes shall be final.
10. Policy Updates
UKIPTV.LTD reserves the right to modify, update, or replace this Refund Policy at any time without prior notice. Customers are encouraged to review this policy periodically.
Contact Us
For refund requests or assistance, please contact:
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Email: [email protected]
By purchasing and using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
